Dear Valued MyMDU Internet Customer
Due to numerous virus/worm epidemic plaguing the Internet, MyMDU is
providing this resource to help eradicate the latest viruses from
our online communities. In addition to the virus removal tools provided here,
all MyMDU Internet subscribers are encouraged to install regularly
updated anti-virus software and update the operating system with the
latest security patches and updates.
Symantec provides an online scanning tool to help detect security threats.
Symantec Security Check tests your exposure to a wide
range of online threats. It's free and efficient, and it helps you determine
your Internet security needs. Click on the Symantec Security Check link
and follow the procedures to scan you computer.
Once you have determined that your computer has been infected or compromised,
download the appropriate removal tool and follow the instructions below.
If you require technical assistance, please contact MyMDU Technical Support.
Download
Procedure
1. Under the
Removal Tools Section, follow the link for the required removal tool,
read the instructions, and download the software to your computer.
2. Specify
your desktop or any other location you prefer to save the files in.
3. Follow
the procedures below to complete the removal process.
Virus
Removal Procedures
1. Close all
running applications.
2. If your
computer is still connected to the network, disconnect your computer
by unplugging the network cable from the data jack.
3. If you are
running Windows ME/XP, disable System Restore. Refer to the section,
"How to enable/disable Windows Me/XP
System Restore," below for additional details.
Note:
You must have administrative rights to run these tools on Windows NT
4.0, Windows 2000, or Windows XP.
4.
Double-click the file that you downloaded earlier to launch the removal
tool. Click "Start" to begin the process, and then allow the tool to
run. The tool will scan the computer for a specific worm/virus and
remove it if present. Once the scan is complete, click "OK" and close
all windows before proceeding to the next step.
Note:
If, when running the tools, you see a message that the tool was
not able to remove one or more files, run the tool in Safe mode. Shut
down the computer, turn off the power, and wait 30 seconds. Restart
the computer in Safe mode and then run the tool again. All the Windows
32-bit operating systems, except Windows NT, can be restarted in Safe
mode. For instructions, read the document "How
to start the computer in Safe Mode."
5.
Reboot the computer and let Windows start normally.
6. Run the
removal tools again to ensure that the system is clean.
7. Install
an anti-virus program and update regularly.
To turn off Windows XP System Restore:
Notes:
- These instructions assume
that you are using the default Windows XP Start Menu and have not
changed to the Classic Start menu. To re-enable the default menu,
right-click Start, click Properties, click Start menu (not Classic)
and then click OK.
- You must be logged
in as an Administrator to do this. If you are not logged in as an
Administrator, the System Restore tab will not be displayed. If you
do not know how to log in as Administrator, contact your system administrator
(if you are on a network), the computer manufacturer, or installer.
- Turning off System Restore
will clear out all previous restore points.
- Click Start.
- Right-click My Computer,
and then click Properties.
- Click the System Restore
tab.
- Select "Turn off System
Restore" or "Turn off System Restore on all drives" check box as shown
in this illustration:
- Click Apply.
- As noted in the message,
this will delete all existing restore points. Click Yes to do this.
- Click OK.
- Proceed with what you
need to do. For example, removing viruses. Restart the computer and
follow the instructions in the next section to turn on System Restore.
To turn on Windows XP System Restore:
- Click Start.
- Right-click My Computer,
and then click Properties.
- Click the System Restore
tab.
- Clear the "Turn off System
Restore" or "Turn off System Restore on all drives" check box.
- Click Apply, and then
click OK.
To disable
Windows Me System Restore:
- Click Start, point to
Settings, and then click Control Panel.
- Double-click the System
icon. The System Properties dialog box appears.
Note:
If the System icon is not visible, click "View all Control
Panel options" to display it.
- Click the Performance
tab, and then click File System. The File System Properties dialog
box appears.
- Click the Troubleshooting
tab, and then check Disable System Restore.
- Click OK. Click Yes,
when you are prompted to restart Windows.
- Follow the instructions--for
example, troubleshooting or virus removal--that instructed you to
disable System Restore. When all instructions have been completed,
enable System Restore again by following the instructions in the
next section.
To enable Windows Me System Restore:
- Click Start, point to
Settings, and then click Control Panel.
- Double-click System,
and then click the Performance tab.
- Click File System, and
then click the Troubleshooting tab.
- Uncheck Disable System
Restore.
- Click OK. Click Yes,
when you are prompted to restart Windows.
If you require
assistance in completing the procedures outlined in this document please
contact MyMDU Technical Support:
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Disclaimer of Liability:
For documents and software available from this server, MDU Communications,Inc.
does not warrant or assume any legal liability or responsibility for
the accuracy, completeness, or usefulness of any information, apparatus,
product, or process disclosed. |